Returns, Shipping & More
Bedding for All is an Australian owned and run business based in Newcastle NSW that partners with global merchants in order to provide you with the best prices. Your order is shipped from our partner's warehouses in either Australia or China.
Delivery usually takes 10-15 working days, depending on your location.
Important: we require signature upon delivery. We do not deliver to PO Boxes. Make sure you provide a street address where there's someone to receive and sign for it. Missed deliveries may result in delays on your order.
Money back Guarantee
In case of change of mind, we offer your money back.
All you need to do is return the package to us, we will apply the cancelation fee and freight cost ($25 AUD) and refund you the balance through your payment provider. A refund notice will be issued and sent via email.
- Cancellation Fee: 10% of the total amount paid - At the point of sale we incur in fees that are irreversible, so we need to charge a 10% fee due to these charges which includes re-stocking fees.
Example: Total amount paid $300 less 10% = $270 less freight $25 = $245 Your refund.
- Please note before you return your item, you must send an email to get your return approval. Contact: email@example.com
- Your bedding must not have been washed or used and must be returned in the original packaging. This allows us to resell your unwanted bedding.
- Package must be with us within 10 days of the delivery to you, so to allow postage time back to us you need to send it back within 3 days of receival. Once we receive it we will inspect and if there's any sign of wear or damage not reported refund will be waived.
- In the event of any damage noticed upon arrival, please notify use promptly to organise either a refund or replacement.
- Please follow the care instructions when washing your bedding. Notify us of any concerns before or after washing. We are happy to assist.
How much is shipping?
We charge a very reasonable flat rate of AU $8.95 on all orders or FREE SHIPPING on all orders over AU $100.
What is the shop currency?
Our Shop currency is in AUD.
How long is order processing?
Orders are usually processed within 1-4 days.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees.
Therefore, while we understand that orders might need to be changed on the rare occasion, we are unable to do it free of charge.
We strictly adhere to the following cancellation policy:
Should you wish to cancel your order, this must be done within 12 hours of placing the order to receive a refund.
Cancelled orders will incur a 10% cancellation fee before credit is issued.
Unfortunately, after this, we cannot cancel the order.
Orders which are REFUSED AT DELIVERY will be assessed and all of the applicable fees listed above will be applied - including restocking, cancellation and other applicable fees.
How long does it take for an order to arrive?
Australian / US orders take between 7 to 15 working days on average.
Fluffy bed sets take average 7 working days.
If you're still not sure, email us at firstname.lastname@example.org
We are always happy to help. Please note we are not always able to respond to you straight away. We will get back to you as soon as possible; usually within 2 business days.
Discount code notice:
Discount codes MUST be used at the point of purchase by the customer during checkout. We WILL NOT apply discount codes after purchases.
What is your refund and returns policy?
If your order is received defective, we will send another item. Photo proof is required and we usually require you to post the item back to us.
Faulty, damaged or any other claims must be lodged within 2 days of arrival of order. Please closely inspect your item upon receiving it and before washing, as we will not accept returns or refunds for washed items.
Customers will be responsible for shipping and handling charges to return the item.
If items are returned due to incorrect address provided upon purchase or not being claimed; any return shipping is the responsibility of the recipient.
If the item is not claimed within 30 business days, this will void your sale & no refund will be given.
If an item is returned with an insufficient address, another shipping fee will be incurred otherwise your item & sale will be forfeited. We do not offer a refund for this.
In the unlikely event you receive the wrong item (We're only human), we will send you out the correct item!
We do not accept returns or refunds on promotional items.
Please contact us via email at email@example.com
Gift Voucher & Store Credit
Gift Vouchers and Store Credit are valid from 6 months from the issue date, after that we can no longer honour them.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org where we will promptly get back to you; usually within 2 business days.